At Optimum Care we are always seeking feedback about how we are meeting our client’s needs. Our staff work incredibly hard to look after people receiving home care services from Optimum Care and so often the job they do seems not to get the recognition it deserves.
Every so often though, among the many compliments our service receives there are some who really stand out and that mean so much to our staff as they carry on their dedicated work. Recently the son of one of our clients in receipt of home care services was asked his view of the care package delivered by Optimum Care. His response was thoughtful and meant a lot to us all as it describes exactly why we at Optimum Care do the job we do.
He said ‘ The service my mum receives from Optimum Care means that she is able to live in her own home and provides the essential assistance that she needs for personal care, heating meals, prompting medication and assisting her to bed. Without this care package my mum would not be able to continue to live in her own home. it is an excellent service that is provided by Optimum Care’
We continually seek the views of our service users and if you have anything you would like to tell us, please use the ‘Talk to Us Button’ on the Website.blank.