As part of making sure our service users are happy with the service they receive from Optimum Care, every year we carry out a survey in addition to our usual quality assurance. This year, especially with the huge impact that Covid -19 has had, we were really delighted to have our best survey results ever.
At Optimum Care, we focus on the quality of our training and do our best to support our staff in their caring role, and we are proud of what we achieve. This year we have asked even more of our staff as they battled the threat of Covid-19, determined to make sure our clients were cared for. The staff have truly been exceptional and this has been reflected in the survey results. No one staff member can be singled out – all have been professional and dedicated, in direct care delivery, coordinating and managing the service and in the support roles in HR and Finance. The word map shows the most frequently used terms in our service users’ responses.
On behalf of the Directors of Optimum Care, thank you all.