We have recently carried out our annual Client Satisfaction survey in our Domiciliary Care Service, Optimum Care. Optimum Care operates from four offices based in Newtownards, Newtownabbey, Belfast and Coleraine, serving the South Eastern, Belfast and Northern Trust areas.
Each year we reflect on the previous year’s results and from that we develop our questionnaire which we send to our service users with a pre-paid envelope for them and their carers to complete ans return. Gaining information in this way is vital for us as we want to ensure our service is meeting our client’s needs. We also use the outcomes from the service to set management priorities for the incoming year and to gain insight into what really matters to our clients.
Once again our results are outstanding, with total satisfaction ratings in excess of 97%.
At Optimum Care, we realise we cannot rest on our laurels and will continue to strive to best meet our service user and families needs as best we can within the very tight budgets we operate within.
We are grateful to all who took part. Please click on the link below to read the report.